Frequently Asked Questions
Everything you need to know about styling your home with Bouclair.
How can I track my order?
Once your order has been shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and condition. Please note that custom-made items and final sale products are non-refundable.
Do you offer international shipping?
Currently, Bouclair ships exclusively within Canada and the United States. Shipping rates and delivery times vary based on your specific location and the size of the items ordered.
Can I pick up my online order in-store?
Yes, we offer a 'Click and Collect' service at most of our locations. Simply select the 'In-Store Pickup' option at checkout and choose your preferred branch.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Bouclair gift cards.
How do I care for my Bouclair furniture?
Care instructions vary by material. Generally, we recommend avoiding direct sunlight and using a soft, damp cloth for cleaning. Specific care guides are available on each product page.